Refund Policy

Shree Ram Enterprises aims to provide customers with reliable digital products and a smooth purchasing experience.

Because products sold through ebookportal.in may be digital products that can be accessed or downloaded immediately after purchase, refunds are subject to the conditions below.

Unless otherwise stated on the relevant product page, purchases of eBooks and other downloadable digital products are generally **non-refundable once the digital product has been successfully delivered, accessed, or downloaded**.

This restriction does not affect any mandatory rights or remedies available to consumers under applicable law.

A refund request may be considered in certain circumstances, including where payment has been successfully deducted but the purchased eBook or Flipbook has not been made available, the same order has been charged more than once due to a technical or payment error, the purchased digital content is materially defective or corrupted and we are unable to provide a working replacement, we are unable to fulfil a confirmed order, a refund is required under applicable law, or where another exceptional circumstance is approved by Shree Ram Enterprises. All refund requests will be reviewed based on the specific circumstances of the order and in accordance with this Refund & Cancellation Policy and applicable law.

If you accidentally purchase the wrong eBook, refund eligibility is not guaranteed.

Please contact us as soon as possible before accessing or downloading the product. We may review the request at our discretion, subject to applicable law and the circumstances of the order.

If you believe you have been charged twice for the same transaction, please contact us with the relevant order/payment information.

After verification, an eligible duplicate payment may be refunded.

To request a refund, please contact us through the Contact Us page available on ebookportal.in. To help us process your request efficiently, please provide your customer name, order number, registered email address, date of purchase, product name, payment or transaction reference (where available), the reason for requesting the refund, and any relevant screenshots or supporting information, if applicable.

We may review the order, payment status, delivery/access records, download records, and other relevant information before approving or rejecting a refund request.

We may contact you for additional information if necessary.

Once a refund is approved, it will generally be processed through the original payment method or another appropriate method, subject to the payment provider’s processing procedures.

The time required for the refund to appear in your account may depend on your bank, card issuer, UPI provider, or payment gateway.

Customers are requested to contact us before initiating a payment dispute or chargeback where the issue can reasonably be resolved through customer support.

We reserve the right to provide relevant order, payment, access, and communication records to payment providers or financial institutions where required to respond to a disputed transaction.

We may modify this Refund Policy from time to time. The latest version will be published on ebookportal.in.

For refund requests, refund-related questions, or other concerns regarding this Refund & Cancellation Policy, please contact us through the Contact Us page available on ebookportal.in.